Under the General Data Protection Regulations (GDPR) patients have the right to access/copies of their personal information. You may request to see medical records by making a Subject Access Request (SAR) to the Surgery.

A subject Access Request may only be made by the patient or a person who has their written consent to disclose the information requested.

No information will be released without patient consent, and the practice will take steps verify the identity of the applicant, before complying with the request. Requests should be made in writing if possible, but we can accept requests in other formats.

Please see our policy and speak with our receptionists in order to make your application.

Please see our Subject Access Request Policy and the Practice Data Protection Impact Assessment (DPIA).

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

The practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

• To provide further medical treatment for you e.g. from district nurses and hospital services.
• To help you get other services e.g. from the social work department. This requires your consent.
• When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Please see the full practice privacy notice for further information. You can also view our full Data Protection Policy.

Information about the General Practitioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Please see our Freedom of Information Policy.

All GP practices are required to declare the mean earnings (e.g average pay) for GPs working to deliver NHS services to patients at each practice.

The average pay for GPs working in Willingham Medical Practice in the last financial year was £46,346 before tax and national insurance.

This is for 3 full time GP’s, 1 part time GP and 2 Locum GPs who worked in the practice for more than six months.

Subject Access Request Policy (GDPR Right of Access Policy)

Under the General Data Protection Regulation (GDPR) individuals have the right to obtain access to their personal data (and only theirs).

A request for access to health records in accordance with the GDPR can be made in writing to the Practice Manager. A simple form is available from reception for patient’s to complete, should you wish to make your request this way. Requests for access can be made verbally, or in writing, to any member of Practice Staff.

Our Subject Access Request Policy is available to download under the Our Documents page.

Please contact the practice Manager for any further information.

There is a new Central NHS Computer System called the Summary Care Record (SCR). It is an electronic record which contains information about the medicines you take, allergies you suffer from and any bad reactions to medicines you have had.

Why do I need a Summary Care Record?

Storing information in one place makes it easier for healthcare staff to treat you in an emergency, or when your GP practice is closed.

This information could make a difference to how a doctor decides to care for you, for example which medicines they choose to prescribe for you.

Who can see it?

Only healthcare staff involved in your care can see your Summary Care Record.

How do I know if I have one?

Over half of the population of England now have a Summary Care Record. You can find out whether Summary Care Records have come to your area by looking at our interactive map or by asking your GP.

Do I have to have one?

No, it is not compulsory. If you choose to opt out of the scheme, then you will need to complete a form and bring it along to the surgery. You can use the form at the foot of this page.

More Information

For further information visit the NHS Care records website.

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons.

Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety.

In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.