Patient Helpdesk – update and notice of service closure

Posted by: lisasmith109 - Posted on:

The Patient Helpdesk will continue to be available until 31 March 2022 to support patients who are waiting to hear about their hospital or community appointments. Patients can contact the freephone helpdesk Monday to Friday, from 9am – 5pm on 0800 048 5800. From April 2022, patients are encouraged to use the new NHS My Planned Care platform that is available online and will provide direct access to the latest average wait time for appointments and operations for local hospitals, as well as helpful advice and support for patients whilst they wait.

NHS My Planned Care is updated weekly, is easy-to-use and has ‘open access’ which enables carers, friends, relatives to also access information on someone else’s behalf.

Alternatively, patients who have already been in correspondence with hospitals regarding their planned care can also contact the relevant department or service. Details of which can be found on previous letters patients will have received or by contacting the hospital’s Patient Advice and Liaison Service (PALS).


· 9am – 4pm, Monday to Friday · Email [email protected] · Phone: 01223 216756

Peterborough City Hospital AND Stamford & Rutland Hospital

· 9am – 4pm, Monday to Friday · Email: [email protected] · Phone: 01733 673405

Hinchingbrooke Hospital

· 9am – 4.30pm, Monday to Friday · Email: [email protected] · Phone: 01480 428964

Royal Papworth Hospital

· 8.30 – 4.30pm, Monday to Friday · Email: [email protected]

· Tel: 01223 638896 or 01223 638963

Queen Elizabeth Hospital

· 9am – 5pm, Monday to Thursday and 9am – 4.30pm on Friday · E-mail: [email protected]

· Phone: 01553 613351 or 01553 613343

Patients are asked that they only call the GP practice if their condition has genuinely deteriorated, when you will be reviewed by one of the clinical team and appropriate action can be taken in regard to your care.