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Noticeboard

Thursday 9th November


We would like to sincerely apologise to our patients who were trying to contact us during our closure afternoon. The Surgery was closed for training as per guidance from the CCG. We had instructed our telephone provider to change our answerphone message, and provide a mobile telephone number for one of our GPs, so patients who needed urgent medical attention could contact them. Unfortunately despite confirmation and assurance from our provider earlier in the day, the message was not changed until late in the afternoon. We can only apologise for the inconvenience caused. Should you like to discuss this matter further, please contact the surgery and leave your details. Our Practice Manager will contact you.

Complaints

Complaints

Any formal complaints or concerns regarding our service should be addressed to our Practice Manager, Sharon Unwin, either verbally or in written format.

 

We hope that most problems can be sorted out easily and quickly, often at the time they arise and directly with the person concerned. All the doctors here feel the patient has a right to a second opinion within the practice and that they can consult with the doctor of their choice. If you wish to take your concerns further we can advise you of your options and who to contact.

 

Please click on the link below for a more detailed view of our complaints process, a list of contacts should you wish to take your concerns further and a complaint form to download should you wish to use

Download our Patient Complaint Booklet



 
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