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Patient Testimonials

 

We are always delighted when our patients comment on the service and treatment they receive at both our surgeries.

Here is a snapshot of  the many testimonials our patients send us each year. Names have been omitted to preserve confidentiality.

December 2016

I would like to thank Dr Hunt for his continued support always offering advice and a smile so I can cope with my long term chronic condition. I also would like to praise the friendly receptionists the pharmacy staff and nurses. I would highly recommend willingham practice to anyone. I hope you all have a merry Christmas 2016

Feedback left via the practice website on 16th December 2016

October 2016

This is an excellent surgery with very helpful, kind staff. The doctors are first class and I always feel I am listened to and dealt with in a professional manner. I cannot fault anything about the surgery

Visited in July 2016. Posted on 03 October 2016 on our NHS choices website

May 2016

I'm a patient at Willingham Surgery, I would just like to say a massive thank you to Dr Jankovic. He has kindly seen me recently at very short notice and given me the best possible care he could. His kindness and consideration to me and the situation I am in have been amazing. Personally I think you all do an amazing job and I cannot praise you all highly enough. Thank you for everything

Email gratefully received from one of our patients on 13th May 2016.  

April 2016

Is this GP surgery really part of the NHS?

I wrote a long treatise but it got inadvertently deleted! Simply put: you are all wonderful. From receptionists through to doctors. I frankly have never seen anything like this. My family has had different doctors as we've moved round the country and county but nothing quite like you all. I do not wish to, but i have to single out two doctors because they are especially fantastic. This surgery gave me a new lease of life. You listened to me and sent me on for specialist attention thereby giving me back my career and boosting my confidence. Thank you for not fobbing me off as I'd been for the past 30 years of my life. Thank you from the receptionists to doctors. If you get a new receptionist, please teach her/him your ways. If you get a new doctor please teach him/her your ways. You are not like any part of the NHS I am familiar with. You are unique. You should be an example to all surgeries. Thank you

Visited in March 2016. Posted on 19 April 2016 on our NHS choices website

January 2016

Excellent service

"I have lived in Willingham for 5 years and I cannot fault the service offered. The reception staff both on the phone and in person are lovely. All the doctors and nurses and midwives are kind, empathic and professional. I am pregnant and both before and now the care I receive through this GP service is excellent. A real credit to the NHS."

Visited in January 2016. Posted on 13 January 2016 on our NHS choices website.

 

July 2015

Cannot be faulted

"Having always been one to avoid doctors if at all possible, I was dreading the thought of minor surgery here, followed by three weeks of follow-up treatment. I was, therefore, delighted to find that every single member of staff; doctors, nurses, reception and pharmacy, were all friendly, helpful, understanding and compassionate. My heartfelt thanks to you all – you are everything the NHS should be !"

Visited in July 2015. Posted on 10 July 2015 on our NHS choices website

 

August 2014

Been registered with this doctor for 2 years now....they've been excellent. Can always get an appointment, they listen to my problems and the receptionists are kind and courteous. Am very reluctantly leaving this surgery as I've moved out of the area - I'm not sure I'll find another GP practice as good as this one.

 

June 2014

"I think you are a wonderful medical practice and I am very grateful to be registered here!  Thank you for a wonderful service provided over 7 years! " 

 

February 2014

“I feel very privileged to belong to such an outstanding surgery.  All aspects of the service provided are excellent, from receptionists to clinical medical staff and those who work in the surgery.”

 

January 2014

“Having moved from where I lived for 30 years I can honestly say this surgery is brilliant!!  The staff are courteous, kind and nothing is too much trouble. At my old surgery I could never get appointments – even emergency ones.  I had to disclose my medical concerns to receptionists and my repeat prescriptions were seldom made when requested.  Difficult to think of any way you can improve an already excellent service.”

 

September 2013

To whom it may concern "I would just like to thank you for such a great medical practice. I have lived in the village for 12 years and have always received such great service. We visited the surgery this evening as my son had a minor accident in the garden. Again the staff were welcoming and professional and both the nurse and doctor took the time to check that my son was ok. We are very grateful for all that you do as we know that not every village/town has a surgery and pharmacy as fabulous as yours."

 

June 2013

"I am writing just to express my utmost thanks to the staff of Willingham surgery.  I am the lady that was taken to hospital by ambulance last Thursday. I just wanted to say a massive thank you to all that helped look after me. The receptionist that took me into a side room to wait. The doctors that saw me and decided to send me to hospital and then the lovely nurse who had the horrible job of waiting with me, she did a fantastic job and was very kind. It turned out I did have bacterial meningitis. I am now home recovering well but still receiving IV antibiotics twice a day. Thank you once a again for all your help"



 
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